OEM Enterprise Integration Services

Appliance/Storage/Rack

From servers and storage appliance to fully integrated rack solutions, TD SYNNEX Global Computing Components provides the design, build, and installation of fully customized solutions that meet your solution design.

Engineering Design Services

Working in our onsite lab, the TD SYNNEX Global Computing Components in-house engineering team is equipped with tools that assist with new system prototyping and analysis and pre- and post-solutions design. If you have a project that requires extra engineering qualifications, our team of engineers is available to support your needs. Our wide range of engineering services includes expertise in hardware, software, manufacturing, thermal, mechanical, and homologation. With these resources, TD SYNNEX is uniquely positioned to support various engagement models including vanilla architectures, purpose-built solutions, design refreshes, and chassis or component-level design requirements.

Branded OEM/White-box/Embedded

We work with nearly all mainstay white box, branded OEM, and embedded solution providers. Our highly qualified design engineering resources can provide comprehensive design and product support with services that include:

• Hardware-design
• Prototype build and test
• Early sample collection assistance
• Product training and road map updates
• Centralized access to vendor resources and tech support
• Managed field visits with vendor and TD SYNNEX resources
• Direct linkage into manufacturing and integration services

Customization and Branding

We create solutions that are both purpose-built and uniquely branded. While there are many ways in which you can customize your solution, sometimes the customization required causes a need for local and/or international compliance (homologation). TD SYNNEX Global Computing Components can help you secure the compliance certifications you need. Working with TD SYNNEX’ robust list of qualified partners, we have the capability to brand many different parts of an appliance and/or its packaging, including:

• Bezels
• Badges
• Decals
• Skins
• Serial#/Product Labels
• Branded Documentation
• Box/Carton Branding
• Silk Screening

Lifecycle Management

Keeping track of component end-of-life (EOL) can be a time-consuming task; this is especially true when using a high mix of components from a multitude of vendors, each with its own life-cycle approaches. Remove the complexities of managing multiple vendor component life cycles by having TD SYNNEX manage it for you. As part of TD SYNNEX’ value-added offerings, we simplify the life-cycle management process by creating trackers that will report on major life-cycle milestones for each component of your BOM. This allows us to effectively communicate to you, as our customer, when to take action on product end-of-life and decide on how to transition to the next generation. We support this through proper notifications of PCNs, planning for engineering resources, negotiating last-time buys, coordinating last-time purchases, and managing last-time shipments.

Post-Sales Services

Your customer’s post-sales experience is extremely important. To help, TD SYNNEX offers a broad range of post-sale services, including:

• Phone-to-Field Service Packages
• Help Desk
• RMA Management
• Repair/Rework
• Reverse Logistics
• Depot/Advanced Replacement of FRUs