The Value Subscription Program (VSP) is a print-as-a-service offering inclusive of Brother hardware, supplies, service, and support.

Benefits

The Value Subscription Program (VSP) is an all-inclusive print management solution that offers a fixed monthly flat fee based on an end user’s expected page volumes.

Use Case

Environments looking for subscription printing or print leasing options.

Benefits

Brother offers a priority service number specifically dedicated to Priority Accounts that can be accessed for the entire life of the unit.

Calls are answered directly by the Brother Priority Support Team ensuring fast and high quality support.

Benefits

A multi-year limited warranty extension (5-year warranty maximum with extension) qualifies an end user for next business day Priority Exchange and access to the Priority Account Line.

Brother also offers onsite upgrade warranty extensions for up to 4 years (5-year warranty maximum with extension), including an upgrade of the original 1-year limited warranty.

Benefits

The Brother Exchange Service is offered as part of the warranty included with the Brother product.

Brother will send a replacement machine for receipt based on the warranty terms for your device. Delivery for most business locations is typically within two business days.

The understanding is that a business will provide the required proof of purchase information for the machine that Brother agreed to replace. The business is then expected to pack the machine that Brother agreed to replace in the package from the replacement machine on select hardware models and return it to Brother using the pre-paid freight bill supplied by Brother in accordance with the instructions provided by Brother.

For more warranty details and Exchange Service details, see the Warranty Document for your model.

The Value Print Program (VPP) provides discounts on Brother Genuine Supplies and includes a limited warranty extension to cover three full years of warranty coverage on select hardware models.

Benefits

The Value Print Program (VPP) provides a competitive cost per page with toner, drum, and ink discounts on Brother Genuine Supplies. Under this program, there is a limited warranty extension on each select hardware unit to cover three full years of service.

Qualifying hardware includes select laser and inkjet printers.

Benefits

The SST team will work to design, test, and deliver an out-of-box solution that meets unique business needs.

Examples of SST solutions include:

• Automating device deployment, including configuring advanced feature settings, capture device information, and disabling features/interfaces

• Developing a Custom User Interface and preconfiguring shortcuts

Use Case

Environments that have specific configuration requirements and document management needs. Applicable to all verticals and industries.

Benefits

Priority Exchange (Overnight Warranty Exchange) is included for Priority Accounts, and also included for end users who purchase an extended limited warranty.

Replacement units are sent out for Next Business Day delivery if a customer's call is received by 4:45pm EST Monday through Friday.

Brother covers the shipping cost both ways, including a return label and packing materials with the replacement unit..

Benefits

Print Cost Predictive Analysis offers a Total Cost of Ownership (TCO) report that includes information provided by the organization on printer, MFP, and scanner makes/models, including print volume for printers and MFPs.

The Brother Special Solutions Team (SST) and the Brother Consulting Services Team work with the organization using industry standards and provide a business case for change, or facilitate a full end-to-end assessment.

Use Case

Create a print project cost analysis estimate based on use points.

Start by identifying and categorizing all the needs and pain points, aging printer fleet, underutilized or overutilized print devices, and the need for balanced print deployment to be supported.

Benefits

Brother offers free support for the life of the product, including a variety of Self Service (Online) and Assisted Support (Chat, Email, and Voice) channels.

Benefits

Brother offers a print monitoring tool that a business can install and use for 30 days.

Brother then conducts an audit of select business locations and maps out the devices in a floor plan. The Brother team collects financial and usage data and creates a 36-60 month Total Cost of Ownership (TCO) projection, recommends cost-effective solutions, and demonstrates ROI.

Use Case

Request a fleet assessment to be performed in preparation for an upcoming printer and copier contract expiration or for exploratory purposes.

Advise on a balanced deployment approach and optimize print, copy and scan devices, placing the correct equipment in the optimal location based on the number of users and printing habits.

Use best practices to streamline internal operations to help remove bottlenecks for the average and complex printing environments. Provide reasonable justifications for changing print/copy/scan equipment.