Built on Google Cloud, MiCloud Connect features the reliability and security businesses need in times of uncertainty. With our cloud-based software, employees can quickly transition to remote work using their existing devices, no additional hardware needed.
need to mix and match vendors
Scroll down to learn more about the MiCloud Connect platform and intergrations.
MiCloud Connect is a full-featured communications and collaboration solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work.
MiCloud Connect solutions are easy to deploy and deliver simple pricing as well as flexible licensing so you’re never overpaying for features you don’t use and can easily evolve your solution as business needs change.
Some of the Key Benefits of MiCloud Connect:
Learn more about MiCloud Connect:
MiCloud Connect combines telephony, conferencing, IM, video, collaboration and contact center to deliver a complete businesses communications solution. It is designed to address the needs of every department in your organization so you don’t need multiple vendors.
Users can select from our flexible phone options such as IP desk phones, soft and web clients, mobile apps as well as telephony integrations with leading providers. Our clean and intuitive UI lets users interact and multi-task in ways that they prefer without having to install plug-ins or deal with multiple windows and pop-ups.
Plus, it’s so easy to provision that it’s practically plug-and-play. To ensure business continuity and security, MiCloud Connect has built-in operational redundancies and Secure Real-time Transport Protocol (SRTP) so your system is always running at top performance.
Key Differences:
- MiCloud Connect is HIPAA certified, allowing healthcare teams to focus on patient care while ensuring privacy of their sensitive patient information on a secure platform.
- MiCloud Connect is certified SOC 2 compliant, so customers can be confident their customers’ communications will remain private and secure.
- Customer data is protected against intrusions with data encryption in transit and at rest as well as anti-virus protection.
- Our systems are proactively monitored, protecting data with automated infrastructure scanning and end-to-end encryption.
- 99.99% true, consistent availability.
- We’ve modernized our data centers, hardware and architecture to be cloud-first, significantly improving stability and scalability.
- New certified SD-WAN solution, improving business continuity.
- Proactive monitoring tools to ensure self-healing and identify potential issues before they arise
- Google Cloud allows us to scale on demand, easily supporting growth. Existing legacy customers are all on Google Cloud now, along with Australia (NEW!)
- MiCloud Connect easily transitions between devices, with a mobile and desktop client for video, chat and file sharing.
- We are constantly adding new features, with rolling releases every two weeks.
- MS Teams and CRM integrations plus flexible screen pop and click-to-dial tools, making it easy to work with customers’ current software and workflows.
- Coming soon: cloud-based apps and APIs to work across the entire Mitel portfolio, providing user experience continuity when on-premises customers migrate to the cloud.
- 99% calls > 4.02 (out of 5) Voice Quality Score (MOS), meaning customers are satisfied or very satisfied with their call quality.
- Improved CX satisfaction by 15% with improved onboarding programs.
- Improved voice quality for both hard and soft phones – reducing support tickets by 80%.
- 85% support calls answered in 3 minutes or less.
- Reduced average repair time by 61%.
- Billing & order (BOSS) automation improvements, and a multi-instance server to process multiple requests simultaneously.
- Streamlined, centralized activation and support and training via the OneView on-demand portal.
Mitel offers many ways for customers to make the most of their Microsoft Teams investment without sacrificing enterprise telephony features.
Mitel’s offers the following three options for integrating with Microsoft Teams:
The Mitel Assistant is a bot available in the Microsoft Teams app store that allows MiTeam Meetings users to quickly start a meeting from within the Teams application by interacting with the bot through a set of simple commands.
This gives Mitel customers who have chosen MiTeam Meetings as their video meeting of choice the ability to quickly escalate from chat to video by launching MiTeam Meetings directly from a conversation in Microsoft Teams.
