Customer Engagement Guide for Change Orders

How to Help Customers with the Application Process

The TD SYNNEX Reseller Guide to the ECF

Learn everything you need to know to help customers apply for and utilize the Emergency Connectivity Fund Program.

ECF FOR TD SYNNEX PARTNERS

Have a question or need help with an opportunity? Reach out to the TD SYNNEX Microsoft Education Team here.

How can I Connect with the TD SYNNEX Microsoft Education Team?

Discover how TD SYNNEX supports your business with exclusive financing options and deployment strategies.

How can TD SYNNEX Financial Services Help with Opportunities?

Follow these simple steps to set your business up as an Emergency Connectivity Fund Service Provider.

How Do You Apply as a Service Provider?

Learn how your business and sales can benefit from the Emergency Connectivity Fund program.

What is the Sales Opportunity?

The Emergency Connectivity Fund presents a unique opportunity for TD SYNNEX partners to help education customers secure funding to improve their device infrastructure; growing sales and revenue as a result.

Utilize these helpful insights to get your business set up as an ECF Service Provider and to begin contacting existing and potential customers to assist them with their program purchases.

ECF for TD SYNNEX Partners

  • While similar, ECF FCC Form 471 is not the same as the E-rate.

  • Service Providers may not complete ECF FCC Form 471 on behalf of a school or library, but may assist in providing direction for initial application submission as well as assisting applicants with Service Provider change requests.

Important Notes

Use the information and resources below to assist your customers in applying for Emergency Connectivity Fund assistance:

  • To apply, schools and libraries complete the Emergency Connectivity Fund FCC Form 471.

  • Applicants must complete and certify the ECF FCC Form 471 during the filing window.

  • Applicants must certify they have complied with all applicable local, state, and Tribal procurement requirements for both previous and future purchases and contracts.

USAC will offer training to help applicants complete ECF FCC Form 471.

Assisting Customers with the Application Process

Post Commitment Changes

  • Ask: Did you know, you don’t have to buy your initial request?

  • Answer: There’s a simple way to make a change outlined with step by step instructions on how to submit a Post Commitment Change Request

Affordable Devices

  • Ask: Did you know, Microsoft offers a wide variety of affordable devices for education?

  • Answer: You can get a great, affordable and rugged Windows device starting at just $219! Microsoft offers the widest range of Windows and OEM devices at varying prices to fit any budget. Plus, Windows devices don’t require purchase of additional third party apps, saving your school from spending more money down the road.

Equity and Inclusion

  • Ask: Did you know that Windows includes a wide variety of tools available to help all students of all abilities?

  • Answer: Windows devices are inclusively designed to accelerate learning, support well being of students, with accessibility features built in and additional features to support students of all abilities and learning needs. Windows 11SE was designed with equity in mind, enabling continuous learning for students with limited access to the internet starting at just $249!

Social and Emotional Wellbeing

  • Ask: Social emotional health is top of mind for educators. Does your school need support and training in social and emotional health?

  • Answer: Microsoft Education solutions come with tools that help educators stay connected to student social and emotional health, with features such as Teams Insight s and the Teams Reflect app.

Security, Deployment, and Management

  • Ask: Are built in security features important for you? As well as easy no touch deployment and device management?

  • Answer: Windows is a trusted and secure platform with Microsoft Defender Antivirus built in threat protection that helps detect and block malware. Additionally, Windows offers options to support no touch deployment with Windows Autopilot and Intune for Education to support remote device management.

Participants can request changes to their funding requests by submitting a “Change service and/or equipment associated with a funding request (known as a service substitution).” Details on the Post Commitment processes can be found at ECF Post Commitment Request Form: Applicants Emergency Connectivity Fund.

Utilize these conversation starters to grow sales by working with customers to best identify their needs.

Customer Engagement Guide: Change Orders

Introtext - dolor sit amet, consectetur adipiscing elit. Donec pellentesque auctor eros, eget cursus est. Duis pharetra vel orci varius pulvinar. 

Subtitle

Publication title

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec pellentesque auctor eros, eget cursus est. Duis pharetra vel orci varius pulvinar. Vestibulum lacinia est pretium lacus porttitor, rutrum lacinia arcu finibus. Sed non odio velit. Sed non accumsan eros, non condimentum massa. Vestibulum velit magna, egestas auctor metus ut, vehicula venenatis massa. Nam gravida vel eros quis faucibus. Suspendisse potenti. Morbi hendrerit ipsum efficitur ante tincidunt pretium. Nulla posuere vehicula dolor, in dignissim ligula tincidunt at. 

The title of this subsection

Subsection 1

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec pellentesque auctor eros, eget cursus est. Duis pharetra vel orci varius pulvinar. Vestibulum lacinia est pretium lacus porttitor, rutrum lacinia arcu finibus. Sed non odio velit. Sed non accumsan eros, non condimentum massa. Vestibulum velit magna, egestas auctor metus ut, vehicula venenatis massa. Nam gravida vel eros quis faucibus. Suspendisse potenti. Morbi hendrerit ipsum efficitur ante tincidunt pretium. Nulla posuere vehicula dolor, in dignissim ligula tincidunt at. 

The title of this subsection

Subsection 1

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec pellentesque auctor eros, eget cursus est. Duis pharetra vel orci varius pulvinar. Vestibulum lacinia est pretium lacus porttitor, rutrum lacinia arcu finibus. Sed non odio velit. Sed non accumsan eros, non condimentum massa. Vestibulum velit magna, egestas auctor metus ut, vehicula venenatis massa. Nam gravida vel eros quis faucibus. Suspendisse potenti. Morbi hendrerit ipsum efficitur ante tincidunt pretium. Nulla posuere vehicula dolor, in dignissim ligula tincidunt at. 

The title of this subsection

Subsection 1